As you search for a quality security system, you will come across a ton of options. There's a lot information to digest, from ADT and SimpliSafe to Comcast and other smart monitoring plans. While this is true, the two options we'll explore today are Vivint and AT&T.
The fact is, both companies have appealing features that make them a popular option for homeowners. However, if you want to ensure you choose the best service for your home and family, you have to dive in and learn more about each service and the solutions they offer.
Don't worry. We made it easy by taking all these companies' best and worst features and summarizing them here. With this information, you should be prepared to decide which home security company provides the services that are right for you, your home, and your family.
Are you ready to dive in? If so, let's get started and learn more about Vivint vs. AT&T Digital Life.
Vivint & AT&T – What Do They Have in Common?
One of the main similarities in the battle of Vivint vs. AT&T is that both companies provide superior home security systems and generous, smart security package options. They also offer innovative, smart technology to help keep you safe and give you peace of mind.
Both companies offer hassle-free and straightforward, professional installation services and quality monitoring solutions.
Even though the companies operate in the same industry, this is where the similarities stop. That's because the companies have unique strategies toward home safety and security.
Vivint & AT&T – What Are the Differences?
While these companies both offer security solutions, their history is quite different.
Vivint has been around for a while but has struggled for decades because of its poor customer service reputation. The company has recently transformed its offerings and service, becoming a top name in this sector.
On the other hand, AT&T Digital Love is a newer player in the home security market. In fact, this company doesn't even have a decade of experience under its belt to date. The track record in terms of providing quality home security systems is also quite limited.
Vivint: What You Need to Know
If you're considering Vivint for your home security needs, explore the following factors that make this an appealing choice.
Installation
Vivint is well-known for the hassle-free and free installation of selected equipment. All home security packages can be installed at no cost to you. While this is true, it is worth noting that the installation technicians have a reputation for upselling customers while on the job. One reason for this is because they are paid on commission, which means the more they sell, the more they make.
Equipment
Unlike AT&T, Vivint only offers two home security options. The first is the Home Security Package. With this plan, you receive remote access to your home by way of video camera monitoring, along with access to the company's automation equipment. This equipment can be purchased separately if needed and includes security cameras, window sensors, door sensors, and more. Also, if you want to access "cutting edge" equipment that will integrate with your home automation system, Vivint is a smart option.
Monitoring
When it comes to professional monitoring solutions, Vivint doesn't skimp. However, this is true for AT&T security systems, which means there is not much difference here.
Customer Service
One area where Vivint shines is with customer service. This company has received high marks from other experts in the industry and customers. That's all thanks to the excellent service they offer and easy cancellation terms.
Home Automation
Another unique option offered by Vivint is that you can purchase home automation features a la carte. In other words, you can buy the components needed for you without having to buy a stock equipment bundle that includes elements you don't need for your home or security.
You can easily choose the alarm system features you want, such as an automatic door lock, outdoor camera monitoring, garage door sensors, motion detectors, and more.
Costs
Even though Vivint has superior flexibility regarding payment options, they only provide security plans on a 42 or 60-month contract. If you are renting or move often, this service may not be a practical option. They will also charge you additional monitoring fees if you choose monthly monitoring as part of your package.
Nerd Pros
The most significant benefits offered by choosing Vivint include:
Vivint offers an LCD touchscreen display control panel with all security systems. Along with basic control of the home security system, the display includes outside temperature readings and weather reports.
Nerd Cons
As you can see from the information above, there are more than a few reasons to choose Vivint for your home security needs. However, there are some potential drawbacks to know about. These include:
Minimum contract of 42 months (no two-year contract available). However, this only applies if you want to finance the equipment.
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AT&T Digital Life: What You Need to Know
As mentioned above, Vivint offers a lot of features. However, before deciding about which system is right for you, it's a good idea to find out what AT&T Digital Life offers, as well.
Installation
Like Vivint, AT&T Digital Life provides customers an easy and hassle-free installation process. All the home security plans include free installation by a home security specialist. Also, before you sign up for a plan, the expert will schedule a consultation at your home.
During the consultation, the technician will review the weaknesses in the current security you have in place and talk to you about what package is suitable for your needs. None of the competitors - including Vivint - offer this initial consultation.
Equipment
AT&T offers extremely tech-advanced equipment. All the home security equipment offered by AT&T Digital Life comes to you, ready to install and operate problem-free with any existing automation equipment you have installed.
This company has also received high accolades for the tech advancement of the current equipment. Another appealing factor is that the equipment is known for its long life and excellent capabilities.
Monitoring
Monitoring options for AT&T Digital Life are considered top quality. While this is true, Vivint does offer a bit more flexibility than AT&T, which gives that company a slight edge when it comes to this factor.
Customer Service
AT&T is a known company. It has a long-established reputation for customer service, and this high level of service continues with the security offerings.
Home Automation
Home automation integration options are superior to AT&T Digital Life. In fact, all equipment comes stocked with the ability to work with your existing automation system.
These capabilities provide you with superior options when building a smart home system with the smart home devices that best suit your needs.
Costs
Compared to other home security companies, AT&T provides superior home security services. While this is true, the pricing is slightly higher than others in the category. Also, they do not offer as many payment options.
Nerd Pros
Some of the most significant benefits of choosing AT&T Digital Life for home security include:
AT&T has been in business since the 1980s, so you know this isn’t a fly-by-night security company that’s going to walk off with your money.
Nerd Cons
Even though AT&T provides several benefits, there are some potential drawbacks to this system. These include:
Our SecurityNerd placed repeated calls to AT&T Digital Life support over a series of days. Each time, the phone system hung up before a live person got on the call to answer any questions. The site does offer a live chat option, but the stilted answers and poor grammar makes it clear you are talking to a bot rather than to a real person.
Vivint or AT&T Digital Life?
It's important to note that AT&T Digital Life is a trustworthy and reputable home security company. While this is true, Vivint offers the features and integration most people want for a much lower price. Also, the add-on costs are not as high as AT&T Digital Life, making it more affordable overall.
Also, after years of working on their reputation, Vivint now offers superior customer service and monitoring solutions to help keep your home and family safe. In this security nerd's opinion, it's clear that in the battle of Vivint vs. AT&T Digital Life, Vivint will come out on top every time.
Keep in mind that it's up to you in the end. However, with this information, you can choose a service provider that meets your needs and expectations.
This article has been reviewed and approved by Officer Banta.
Officer Banta is the official SecurityNerd home security and safety expert. A member of the Biloxi Police Department for over 24 years, Officer Banta reviews all articles before lending his stamp of approval. Click here for more information on Officer Banta and the rest of our team.
