Frontpoint Security Review

Frontpoint also offers plenty of smart home options and operates on a cellular connection, which a lot of people prefer to a hardwired system. Customer service is best-in-class, with high marks across the board from reviewers and from our own Security Nerd.

While there are many positives to Frontpoint, we want to make sure potential customers are aware of issues some customers have had with cancellations. You must choose a 12 or 36-month contract on sign up and there are high penalties for early cancellation. But if you move, you can take your equipment to your next home. One of the biggest complaints in online reviews is about the cancellation policy. Even if your contract is up, you must provide written notice 30 days prior to cancellation to avoid paying another month for service.

Here’s how we graded Frontpoint:

• Hardware: 5 out of 5. Customers can choose from a wide array of high-quality equipment. Set up is simple and takes about half an hour on average. From doorbell cameras to lights and panic buttons, Frontpoint sends its equipment pre-programmed for simplicity. Although Frontpoint had a snag in the past with its touch screen keypad, it removed the item after poor customer feedback which shows the company takes its customer’s needs seriously.
• Customer Service: 5 out of 5. Frontpoint home security reviews will often praise the company’s customer service, and for good reason. Our Security Nerd was impressed with helpful and knowledgeable customer service agents who even offered a direct phone line for follow up questions about pricing and equipment. Some customers did report confusion around Frontpoint’s 30-day cancellation policy.
• Pricing: 4 out of 5. Frontpoint’s pricing model is on par with other DIY home security systems, although hardware tends to be a little pricier. However, after your contract is up, you can choose to use this equipment with another company, which gives this some extra value. You can’t go without monitoring during your contract period, and you’ll get a pretty hefty early cancellation fee if you choose to back out. You’ll get a great price on your equipment up front if you have a credit score above 600, but if your credit score is anywhere below 600, you’ll spend a sizeable chunk of cash up front for your equipment. This is an obvious limitation right out of the gate for some customers.
• The Mobile App: 4 out of 5. Frontpoint offers an app that can arm and disarm your system from a cell phone or tablet. You can view your security camera in real time and receive push notifications of any activity. Frontpoint reviews on both Android and Apple stores report glitches in some aspects of the system, but overall seem to be pleased with the app performance.
• Smart Home Capabilities: 5 out of 5. Frontpoint makes its own home automation equipment for customers that is compatible with the security system. But if you already have any Z-wave compatible equipment like August lock or Alexa, Frontpoint will integrate it into your system. Frontpoint shines in this department compared with other home security companies.

For homeowners who want top notch equipment that can be installed in a flash, this is a great option. Budget-minded consumers may take issue with the higher prices of equipment, but customers with good credit scores get steep discounts.

Well-known for having some of the happiest customers in the home security business, Frontpoint’s overall accommodating and helpful customer service is a solid selling point.

Depending on your credit score, the cost for equipment can be a bit more steep than other DIY options, but you get a wide array of equipment and home automation options in exchange for the price. If you don’t mind the upfront cost for equipment and a 1 or 3-year commitment, this is a solid choice for your home security needs.

If you are still on the hunt for other options, here are a few to consider:

• Scout: This company has lower cost plans and some customization options. You are required to have a monthly monitoring service with this system.
• Simplisafe: This is another DIY wireless home security company that provides flexibility when compared to the larger companies. The best part about Simplisafe is its low-cost equipment and incredible flexibility. You don’t even have to use a monitoring service with their equipment and there is no contract.
• Larger national companies like Vivint or ADT. You’ll be paying more in fees, but it is worth it for customers who want an in-home evaluation and professional installation process.

Frontpoint is a great choice if you want to avoid larger companies and big installation price tags. In the DIY home security world, Frontpoint is known for its stellar customer service and for providing top notch monitoring.Monthly monitoring can range from basic to all the bells and whistles, so there’s something for everyone.